Under what conditions can I return/ replace my product?

Only under the following circumstances will we initiate a return of the goods.

• If the sold products have reached the customer in a damaged condition.
• The intimation about the damage of the goods have to be reported to the courier company which delivers the goods and the packet needs to be returned to the courier company at the time of delivery of the goods.
• Under a rare circumstance that the goods delivered are past their stated expiry period will the company take back the goods.

 

Note: Our policy lasts 7 (Seven) days from the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Under what conditions return/ replacement requests will not be accepted?

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be taken back.

Any item that is returned more than 7(seven) days after delivery will not be taken back.

How are returns processed?

To complete your return, we require a receipt or proof of purchase. If your order is eligible and falls under any of the previously mentioned conditions, we will initiate a return from our end.
Please do not send your purchase back to the manufacturer. You will be informed by our courier company when they will come and collect the goods from your delivery address.

Can I cancel my order?

Orders that have not been shipped or not in transit, can be cancelled. Once, shipped by our courier partners, orders cannot be cancelled.

How will I receive the refund for my cancelled or returned product?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

How long does it take to receive a refund for a cancelled order or returned product?

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 21 working days.

Under what conditions can I exchange my product?

We only exchange items if they are defective or damaged and is intimated to the courier company at the time of delivery and returned or an expired product has been delivered to you and if you need to exchange it for the same item, send us an email at the Company Contact Email: info@mitvanastores.com

With the following details:

• Order ID Number
• Date of placing the order
• Products ordered and quantity